1. Choose music carefully.
Guests get their first impression of the hotel the moment they walk through the door. The music they hear in the lobby gives a clear signal of what type of hotel they have entered. Remember to choose music based on your target group and to consider what it should communicate - exclusiveness, warmth, local ties or simply peace and quiet. When you have decided upon your message, try to find music that reinforces that sensation.
2. Never serve food that has expired.
Food Safety & Hygiene is very important for the wellbeing & safety of our guests The guest will not only ... through the quality of Food provided in the entire hotel. It is therefore ..... Eat and drink in designated areas only, never in the work area. ... Procedure: Employees involved in the service of food must observe the following.
3. Keep the restaurant spotless.
The Housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. The aim of all accommodation establishment is to provide their customers with clean, attractive, comfortable and welcoming surrounding that offer value for money. Nothing sends a stronger message than cleanliness in a hospitality operation. No level of service, friendliness or glamour can equal the sensation a guest has upon entering a spotless, tidy and conveniently arranged room. Both management and guest consider the keeping of the place clean and in a good order a necessity for a hotel to command a fair price and get repeat business